I wonder if there's some missing puzzle piece here, some post or in-game prompt that incentivizes the users to rate it 5-stars, which is why Google stuck to the

I wonder if there's some missing puzzle piece here, some post or in-game prompt that incentivizes the users to rate it 5-stars, which is why Google stuck to their guns after "triple-checking" the removals. But I wouldn't be surprised if this is just Google's usual "opaque algorithm inside and human drones outside" type customer service.