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Like with Starbucks, it was the individual employees, their kindness, and their appreciation for the product that made Chipotle special for me during their non-
by benatkin 9y ago
Like with Starbucks, it was the individual employees, their kindness, and their appreciation for the product that made Chipotle special for me during their non-mediocre years. I liked Starbucks the most in about 2006 and Chipotle the most at around 2010. It's too bad they're mediocre now. They still both feel magical occasionally, though. I'm not sure whether they compromised the product or the culture first.
- jrs95 9y agoThe culture may have largely declined by their pay not rising as the pay in fast food did. At least in my area, McDonald’s and Wendy’s pay as much if not more than Chipotle for an entry level position. Edit: I get that this was probably more about the corporate culture as a whole, but working conditions and pay at the store level is equally as important in terms of customer experience in my opinion. 5 years ago when I went to a Chipotle, the workers there seemed happy. Now when I go, they clearly aren’t.
- Clubber 9y agoAbsolutely. Whenever we go to fast food and it inevitably sucks, I always quip, "they aren't paid enough to give a shit, and I don't blame them."
- dawnerd 9y agoLast few times I’ve had chipotle it’s felt like their food was never really warm. Maybe it’s all the cold ingredients being put on top. But swear the rice and meat used to be piping hot years ago.
- hnrodey 9y agoNailed it. It's for this reason that I eat Chipotle in-store only. By the time I make the five minute drive home it's already cold.