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The Uber app is objectively better than Lyft's, and their pooling algorithm is subjectively better.

by huac 9y ago

enraged_camel 9y ago
Objectively better how? Please be specific.
- huac 9y ago
  Just try using it on Android. Regardless of if you like Uber's design better (which I think it is, though design can be subjective), Lyft would often show wrong locations, not show if a driver had cancelled, not cancelling rides when you try to cancel, and much more.
- austinshea 9y ago
  After a recent lost and found experience with Lyft, I can say that uber has thought through this process in their software. Drivers can be paid for delivering lost items, and the process is kicked off without the need for customer service staff. Lyft had no infrastructure fpr this, and relied on Zendesk and customer service reps to facilitate the delivery. There was no function for paying the driver, the item was delivered days later because i had to wait for someone to answer a Zendesk ticket, and even then there was no way for the rep to set up proxy calls between me and the driver. There are other reasons to suggest that Lyft lacks technological expertise, but this is a perfect example of a feature that is well considered by Uber and not considered at all by Lyft. I'd love to support Lyft more, but I am forced to use a substandard product in order to do so.
  - hatred 9y ago
    Hmm, my experience with Lyft was slightly different. I went to past trips, clicked find lost item. The support reached out to the driver in 10 minutes and I had the driver at my door in a hour. Haven’t Lost an item with Uber though for comparison.
    - tmh79 9y ago
      how was the drivers experience for that though? were they half way across the city? Were they around you? did you pay them?
      - hatred 9y ago
        The driver was around near by; this was in SF. I paid a generous tip via the app.
rapsacnz 9y ago
The German panzers were better than any comparable tanks at the start of WWII, but they were still a bunch of Nazis.
paulie_a 9y ago
In my experience Uber has gotten worse when it comes to directions and maps. Most drivers I meet now ignore Uber and use common sense and Google maps

The Uber app is objectively better than Lyft's, and their pooling algorithm is subjectively better.

by huac 9y ago

The Uber app is objectively better than Lyft's, and their pooling algorithm is subjectively better.

enraged_camel 9y ago

Objectively better how? Please be specific.

huac 9y ago
Just try using it on Android. Regardless of if you like Uber's design better (which I think it is, though design can be subjective), Lyft would often show wrong locations, not show if a driver had cancelled, not cancelling rides when you try to cancel, and much more.
austinshea 9y ago
After a recent lost and found experience with Lyft, I can say that uber has thought through this process in their software. Drivers can be paid for delivering lost items, and the process is kicked off without the need for customer service staff. Lyft had no infrastructure fpr this, and relied on Zendesk and customer service reps to facilitate the delivery. There was no function for paying the driver, the item was delivered days later because i had to wait for someone to answer a Zendesk ticket, and even then there was no way for the rep to set up proxy calls between me and the driver. There are other reasons to suggest that Lyft lacks technological expertise, but this is a perfect example of a feature that is well considered by Uber and not considered at all by Lyft. I'd love to support Lyft more, but I am forced to use a substandard product in order to do so.
- hatred 9y ago
  Hmm, my experience with Lyft was slightly different. I went to past trips, clicked find lost item. The support reached out to the driver in 10 minutes and I had the driver at my door in a hour. Haven’t Lost an item with Uber though for comparison.
  - tmh79 9y ago
    how was the drivers experience for that though? were they half way across the city? Were they around you? did you pay them?
    - hatred 9y ago
      The driver was around near by; this was in SF. I paid a generous tip via the app.

rapsacnz 9y ago

The German panzers were better than any comparable tanks at the start of WWII, but they were still a bunch of Nazis.

paulie_a 9y ago

In my experience Uber has gotten worse when it comes to directions and maps. Most drivers I meet now ignore Uber and use common sense and Google maps