I had an older coworker book 2 separate taxis from 2 separate taxi services because he really needed to be somewhere, and neither showed up... After calling bot

I had an older coworker book 2 separate taxis from 2 separate taxi services because he really needed to be somewhere, and neither showed up... After calling both services one said they never had a record of his reservation and the other said that there just weren't any available and one would be there within an hour... I helped him sign up for Uber, and I don't think he's ever taken a taxi again. Uber may be a shitty company in a lot of ways, but they do what they say they do, and they do it well. Every bad experience I've had has swiftly and appropriately dealt with.