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" “modernize” email, allowing “engaging, interactive, and actionable email experiences.” " Whenever a service or company purports to make something "engaging"
by FridgeSeal 9y ago
" “modernize” email, allowing “engaging, interactive, and actionable email experiences.” "
Whenever a service or company purports to make something "engaging" and "interactive" you just know that useability and actual, tangible usefulness are going to go out the window in favour of marketer-driven choices.
We don't 'engage more' with your software/service because you changed everything to optimise for engagement and time spent, we engaged more because it took more time/steps to get the same thing done.
Arguably what we should be doing is optimising for less time spent on an app/service for the purposes of enabling a better/more efficient/more enjoyable experience by letting users get what they want to do done quickly and easily.
- colordrops 9y agoYou are making a mistake in thinking you are the customer. You are the product.
- FridgeSeal 9y agoRight, but I think it's fatalistic to just write off any attempt to come up with better solutions: nothing will change if we don't at least start thinking about, proposing and testing other ideas. I think it's a reasonable assumption that most people here are devs or interested in software/programming/etc. Marketers aren't going to be the ones who are actually interested in making better products, they're practically premature-optimisation-in-user-hostile-directions personified, so someone else has to at least propose these ideas.
- chx 9y agoWhen using gsuite, I am the customer.
- vanadium 9y agoThen hopefully I can turn it off in my GSuite administration account... ...doubt it.
- cdolan 9y agoI have always wondered - is there someone you can chat with or call for GSuite?
- JCharante 9y agoYes. It was my first and only call with Google tech support. Noticeably outsourced, but competent after escalation.
- username223 9y ago> competent after escalation. Was escalation as simple as "I would like to speak to a supervisor, please," or was there a more complicated incantation?
- arca_vorago 9y agoIn the same way when you pay for cable TV you are the customer... not really.
- Spooky23 9y agoIf you live in a town where FIOS is active, you are magically a customer again.
- tyingq 9y agoUntil they sell you off to Frontier. Frontier decided all the movies I bought from Verizon weren't mine anymore. No compensation, no apologies.
- continuational 9y agoThe whole idea of “selling” something that the customer don’t actually receive, and has no rights to, is insane. It’s tantamount to false advertising, and I think it should be made illegal.
- Spooky23 9y agoAs much as we all hate cable, telephone companies are more evil. Verizon in particular is amazing in their priorities from an operational perspective are getting rid traditional phone business at all costs and spiting the CWA.
- choward 9y agoThat's how the world used to be. Now you're either a customer or not. You will always be the product.
- username223 9y agoYou are making a mistake in participating in Google garbage as a user. You are an item for sale.
- wickawic 9y agoFor totally unrelated tinfoil-hat reasons I started using fastmail yesterday. Now I feel very vindicated in my choice, but it makes me wonder; since Gmail is so pervasive, will this action by them end up f-ing up email for everyone, the same way that many sites claim to only work on Chrome?
- tripzilch 9y agoAMP for email would be another reason to start using fastmail myself. I probably share the same "tinfoil-hat" reasons, but I never got around to it (shame).
- Alex3917 9y agoFWIW it's already possible to build apps inside email. There are now full ecommerce stores that run inside gmail messages.
- tripzilch 9y agoReal improvements would be ones that allow me to engage less.