3 ms·
I take your point, but it does not apply to all or most of my cases. Often, long-established brands and products. Store staff themselves express surprise. Gr
by pasbesoin 9y ago
I take your point, but it does not apply to all or most of my cases.
Often, long-established brands and products. Store staff themselves express surprise. Granted, their perspective is limited to that store and what they notice. But I've had them comment that the product sold well, and they have no clue why it was discontinued. And how I'm not they only one they've heard from about this.
In one case, it wasn't even the supermarket's decision. A product that had been purchased by the Frito Lay brand. It sold, but the Frito Lay rep who stocked Frito Lay products at that store (yes, more and more, supermarkets don't do their own stocking -- not for big brands, who purchase shelf space from them) just stopped stocking it. Store management was even readily willing to request its return. It did return, for a few weeks, and then no more.
One way or another, big brands seem to lose customers more through their own actions than direct competition.
Like my recently acquired Merrell boots. (There was a thread on that brand, recently.) Merrell used to be -- still "are", in one associates mind -- "the best".
But, they apparently have gone volume and cheaped out. I won't be buying them, again. Not because I found a better competitor, but because they sabotaged their own product.
But, maybe they're selling tons of them, trading accumulated good will against profits. Someone will bonus out, leaving the eventual wreckage behind.