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The article mentions how they handled it. > While you’re making big changes, take care of your existing customers. If you’re raising prices, grandfather them t
by GregMartinez 9y ago
The article mentions how they handled it.
> While you’re making big changes, take care of your existing customers. If you’re raising prices, grandfather them to their current plan. If you’re lowering prices, give them some alternative options.
- osrec 9y agoAh, I missed that. I guess I was more interested in cases where they had difficulty in getting existing customers to accept the changes.