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I'm interested to know, how did you guys handle pricing changes for existing customers? Did you change their pricing structure too? Or were they left on the old
by osrec 9y ago
I'm interested to know, how did you guys handle pricing changes for existing customers? Did you change their pricing structure too? Or were they left on the old plans?
- GregMartinez 9y agoThe article mentions how they handled it. > While you’re making big changes, take care of your existing customers. If you’re raising prices, grandfather them to their current plan. If you’re lowering prices, give them some alternative options.
- osrec 9y agoAh, I missed that. I guess I was more interested in cases where they had difficulty in getting existing customers to accept the changes.