I see the comments here already tearing apart the article. I'm creating part of my SaaS offering that includes an optional service for new signups (importing a

I see the comments here already tearing apart the article. I'm creating part of my SaaS offering that includes an optional service for new signups (importing and formatting company documents into our system). I thought the article was thoughtful, well-laid out, detailed key steps, and above all...offered much-needed value to me. The Facebook group offer at the bottom was a nice touch, as I want to learn more and share what I have going on. OP if you're reading this, well done.