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This is not exhaustive but it is what comes to mind. * Paper still required for most proof of identity/address etc. Particularly annoying almost all providers

This is not exhaustive but it is what comes to mind. * Paper still required for most proof of identity/address etc. Particularly annoying almost all providers are pushing customers to move to online statements but then opening any new accounts still require paper * Wet signatures still considered king/stronger than other forms of identification. This has caused me issues as I barely ever need to sign and hence my signature is never consistent! * Took 5 weeks to open an everyday account upon arrival. Seems pretty standard for all ex pats I've talked to. If you are a UK local maybe you've never experienced this? * Slow to list pending transactions although based on other posts here I may be an outlier in this experience. I assume the new digital banks (Monzo etc) have improved this significantly * Having to specify that you want a contactless debit/credit card - do people really not want contactless cards? You can always just not use that function... * All the banking apps I've seen over here are terrible, unfortunately didn't get to try out any of the new digital banks. I assume CBA is probably still the king for mobile banking capabilities * When I first arrived there was no Android Pay or Apple Pay, but thankfully that did come in around mid to late 2016 EDIT: I also signed up to use PayM but never came across a single person that I needed to transfer money to/receive from that actually had PayM

fat-chunk 9y ago
I've been with monzo for close to a year now, and have been with their current account for the last couple of months, and in my opinion it solves pretty much every issue you have listed above. I couldn't go back.
jacques_chester 9y ago
Some particular notes: > Paper still required for most proof of identity/address etc. Government requirement, the "100 point test". Introduced to cut down on money laundering. It also cuts down on a lot of other crimes. In Australia I used my credit cards for any old thing. In the US if I sneeze too loudly the bank freezes it and asks me to confirm the last dozen transactions. > Wet signatures still considered king/stronger than other forms of identification. This has caused me issues as I barely ever need to sign and hence my signature is never consistent! I never had this experience. PIN or ID for identity, signature for legal effect. Meanwhile in the US I sign for everything. > Having to specify that you want a contactless debit/credit card - do people really not want contactless cards? This might be specific to your bank. They marketed contactless heavily when it came, right after heavily marketing chip-and-PIN. Might have been an own-goal. I'm told, anecdotally, that a lot of the UK's banking modernisation in the 90s was done by Australians who participated in Australia's banking modernisation in the 80s. Might not be true, but it sounds cool, so I'm going with it.
newhere420 9y ago
Setting up accounts for the first time is a pain here, but most natives do that when they're a child. Once you already have one account, setting up subsequent accounts with other banks is much easier. Personally it has never been a problem, but I know several non-natives who had extreme difficulty. My understanding is this is largely due to very tight regulations that have been placed on the banks to verify identity and stop money laundering. They also now rely on the banks to collect taxes and close accounts of illegal immigrants. Lots of places ask for signatures, but I've never had anyone actually check my signature. Which is good, because like you, my signature is completely inconsistent. Pending transactions I've never had an issue with - they usually appear on my phone within a few seconds of me tapping my card. And my banks automatically issued me contactless cards without me having to specify - but they did have an opt-out. Android Pay was late, but is now accepted virtually everywhere across the country. Banking apps are terrible. No argument there. Hopefully the new open digital banking legislation will fix that. For sending money I've still always just used plain old FPS (instant) bank transfers or PayPal. PayM hasn't really been pushed enough yet...
- corford 9y ago
  >Banking apps are terrible. No argument there. Hopefully the new open digital banking legislation will fix that. Honestly the Nationwide app is pretty good imho
literallycancer 9y ago
>Paper still required for most proof of identity/address etc. Particularly annoying almost all providers are pushing customers to move to online statements but then opening any new accounts still require paper Wouldn't they just send a courier with the papers to your place to sign it? I don't have any UK accounts so just wondering, because that's what my experience signing physical documents has been in Czech. On the other hand, N26 in Germany just needs a video call.

fat-chunk 9y ago

I've been with monzo for close to a year now, and have been with their current account for the last couple of months, and in my opinion it solves pretty much every issue you have listed above. I couldn't go back.

jacques_chester 9y ago

Some particular notes: > Paper still required for most proof of identity/address etc. Government requirement, the "100 point test". Introduced to cut down on money laundering. It also cuts down on a lot of other crimes. In Australia I used my credit cards for any old thing. In the US if I sneeze too loudly the bank freezes it and asks me to confirm the last dozen transactions. > Wet signatures still considered king/stronger than other forms of identification. This has caused me issues as I barely ever need to sign and hence my signature is never consistent! I never had this experience. PIN or ID for identity, signature for legal effect. Meanwhile in the US I sign for everything. > Having to specify that you want a contactless debit/credit card - do people really not want contactless cards? This might be specific to your bank. They marketed contactless heavily when it came, right after heavily marketing chip-and-PIN. Might have been an own-goal. I'm told, anecdotally, that a lot of the UK's banking modernisation in the 90s was done by Australians who participated in Australia's banking modernisation in the 80s. Might not be true, but it sounds cool, so I'm going with it.

newhere420 9y ago

Setting up accounts for the first time is a pain here, but most natives do that when they're a child. Once you already have one account, setting up subsequent accounts with other banks is much easier. Personally it has never been a problem, but I know several non-natives who had extreme difficulty. My understanding is this is largely due to very tight regulations that have been placed on the banks to verify identity and stop money laundering. They also now rely on the banks to collect taxes and close accounts of illegal immigrants. Lots of places ask for signatures, but I've never had anyone actually check my signature. Which is good, because like you, my signature is completely inconsistent. Pending transactions I've never had an issue with - they usually appear on my phone within a few seconds of me tapping my card. And my banks automatically issued me contactless cards without me having to specify - but they did have an opt-out. Android Pay was late, but is now accepted virtually everywhere across the country. Banking apps are terrible. No argument there. Hopefully the new open digital banking legislation will fix that. For sending money I've still always just used plain old FPS (instant) bank transfers or PayPal. PayM hasn't really been pushed enough yet...

corford 9y ago
>Banking apps are terrible. No argument there. Hopefully the new open digital banking legislation will fix that. Honestly the Nationwide app is pretty good imho

literallycancer 9y ago

>Paper still required for most proof of identity/address etc. Particularly annoying almost all providers are pushing customers to move to online statements but then opening any new accounts still require paper Wouldn't they just send a courier with the papers to your place to sign it? I don't have any UK accounts so just wondering, because that's what my experience signing physical documents has been in Czech. On the other hand, N26 in Germany just needs a video call.