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Exact same experience. Instacart shopper cannot find extremely common items and tries to replace them with 2-3x more expensive options. The whole model of the
by Androider 9y ago
Exact same experience. Instacart shopper cannot find extremely common items and tries to replace them with 2-3x more expensive options.
The whole model of the shopper walking the isles to pick the products is wrong. It's inefficient and a recipe for disappointment, because what you see on their web page is just a guess at what the store has and the shopper can find.
I too have used Instacart probably 10 times, but never will again. It is also all but guaranteed that Whole Foods will drop Instancart like a hot potato for their own in-house service, so the valuation is completely wrong in my opinion.
- ssewell 9y agoAmazon Prime Now is already starting this (https://goo.gl/fSF4DR https://goo.gl/fSF4DR) in select markets. I used this last weekend and the delivery was perfect! You can opt to have an out-of-stock item either left off or replaced with a similar item. They will even send an SMS to request confirmation if they need to use a substitute product, giving you an opportunity to provide more feedback.
- dangrossman 9y agoThat's exactly how Instacart works as well. The shopper is able to call or text the customer to discuss substitutions.
- elithrar 9y agoCorrect - as well as choose from "best replacement", "replace with specific item", and "don't replace". Since Instacart remembers these choices across orders, I've found this useful for making sure I get what I need.