Take a rational approach but then provide a human-feedback mechanism for the very small number of edge cases that may crop up? It shouldn't be "lets automate t

Take a rational approach but then provide a human-feedback mechanism for the very small number of edge cases that may crop up? It shouldn't be "lets automate this and hope it goes well in production" i.e. the Google approach. It should be "lets use common sense and manage failure in a way that doesn't piss off customers".