You may have tried this / it may not help. We have dedicated help channels - a company-wide 'help' (for anything, but normally related to technical issues or l

You may have tried this / it may not help. We have dedicated help channels - a company-wide 'help' (for anything, but normally related to technical issues or looking for general advice on a topic where you don't know who could help), and product / team-specific help channels. There's no need to @here those channels, because there's already the intermediate-level flag of "this channel has new messages, meaning someone needs help" without going all all the way to "notify everyone". There are enough people around that someone will take a look at the channel in the near future, and they can either answer or point you to a good person to ask, at which point you're back to non-slack-specific style comms i.e. "I want to contact person X, I can either interupt them or send them some async comms". I probably get 1 or 0 notifications a day from channels as opposed to DMs - there's just no need to @here if you have specific channels for certain types of request.