I found that to be a problem of organizational culture, not of chat itself. In my experience, if it was culturally fine to interrupt other people's work, quick

I found that to be a problem of organizational culture, not of chat itself. In my experience, if it was culturally fine to interrupt other people's work, quick answers were expected via chat, too. If it was the organization's culture to let people work without unscheduled interruptions, that extended to the expectations around chat, too.