Most people just want to be listened to. Many people, even after being listened to, and even after having things patiently explained to them, still continue to

Most people just want to be listened to. Many people, even after being listened to, and even after having things patiently explained to them, still continue to enter someone else's email address into forms which will send sensitive information to that email address, and complain that they never got their important email, or that some "hacker" has "hacked" "their" email, etc. In a perfect world this would not happen. We don't live in a perfect world and are unlikely to live in a perfect world any time soon, so we should not be asking "how can we be pedantic and tell users it's their fault for not reading the RFCs", we should be asking "how can we protect users from their ignorance of the RFCs". (when I wrote this article, I did not expect that this would be the single most controversial line in it from HN's perspective, but I guess by this point I should have anticipated it)