yep. When managers and their subordinates are just following "the policy" instead of improving it, makes sense that everyone hates the big bad JIRA monster. Mo

yep. When managers and their subordinates are just following "the policy" instead of improving it, makes sense that everyone hates the big bad JIRA monster. Most managers and non-managers never get to figure out that JIRA is there to help them, and as such they MUST change it at the first sight of a problem. Those who fail to realize that it is a malleable tool that must be configured according to needs and particular situation are missing out. But this is not really a surprise. In 99% of orgs I worked for JIRA has been a "dictated tool" instead of a "chosen tool", which means that those who dictated it are not the ones who are using it - and are basically just there to spread suffering to those who do use it.