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Ask HN: What’s the best open source helpdesk?

I’m on a sabbatical helping a nonprofit reign in their donor relations and volunteer email support. Zendesk and the usual suspects are way out of their budget. What are your recommendations for a user friendly open source helpdesk solution? Bidirectional email support, SLAs, assignment, and prewritten responses are nice to haves.

dodgyb 9y ago
Wikipedia has a useful comparison of issue-tracking systems, mostly IT focused though: https://en.wikipedia.org/wiki/Comparison_of_issue-tracking_systems https://en.wikipedia.org/wiki/Comparison_of_issue-tracking_s... These might be closer to what you are looking for but I can't recommend them because I haven't tried them. GPLi has my vote for tech support. http://osticket.com/ http://osticket.com/ https://zammad.org https://zammad.org You could also consider a CMS (Wordpress, Drupal, etc.) help-desk plugin