They also said: > First and foremost, having a multiple-day spanning downtime is completely unacceptable for a central service like this [...] Which goes to y

They also said: > First and foremost, having a multiple-day spanning downtime is completely unacceptable for a central service like this [...] Which goes to your last point a bit. It's not a normal occurrence to all universities, but to some. If it was me, I'd turn this thing off repeatedly until the people used it realized it's value and tried to dedicate a bit of manpower to it.