13 ms·
Of course you have a support contract, but how fast you can get a response still doesn't change. AWS Business Support - which is what is very common, a "Product
by ShakataGaNai 9y ago
Of course you have a support contract, but how fast you can get a response still doesn't change. AWS Business Support - which is what is very common, a "Production Down" has a 1hr SLA for response. That's a long ass time for a database to be down without doing anything more than sitting on your hands.
- nogbit 9y agoEpic would have enterprise with the money they are making. That's business critical <15min response time for production down. https://aws.amazon.com/premiumsupport/compare-plans/ https://aws.amazon.com/premiumsupport/compare-plans/