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> Yea... it's like that except neither AWS nor Google have phone numbers to call. At my current company we have access to AWS support. I'm not high enough on t
by bluesroo 9y ago
> Yea... it's like that except neither AWS nor Google have phone numbers to call.
At my current company we have access to AWS support. I'm not high enough on the ladder to know the specifics (separate contract, size threshold?), but when we've had issues in Aurora we've had personalized support. I have no doubt if you're scaling to thousands of instances you would have personalized support, if for no other reason that a cloud provider would not want to lose such a huge customer.
- ShakataGaNai 9y agoYes, certainly. Large companies have good relationships with the cloud providers and have "necks to strangle" when things go south. But unfortunately that's not everyone on these providers. You've gotta grow up from a lil ol startup (when you hopefully start using all these cool technologies suggested) to a big company before you get the attention and during that time... you can get majorly screwed.