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Yes. More of this. Amazon is starting to slip. It takes literally 1 minute on support text-chat to do this and it always saves more $ with less hassle than you

Yes. More of this. Amazon is starting to slip. It takes literally 1 minute on support text-chat to do this and it always saves more $ with less hassle than you would have if you went with another site. I've done this 3-4 times and every time I say it's the Nth time I've had to do it and they keep offering more and more. What's especially annoying is that you have to pro-actively reach out to them. This isn't customer-obsessed.

vuln 9y ago
I think I found a weekend project. Code an Amazon late delivery chat bot. Doesn't seem too hard. Login and grab orders that are shipped. Compare delivery date (x). See if it changes or matches the estimate at time of order(y). If I package is deemed late create a message containing x and y and order number. Open chat support paste message. Might have to throw some additional canned responses but it seems pretty easy.
- ryanianian 9y ago
  I would happily run that.
- aantix 9y ago
  Email me when it's ready. jim.jones1@gmail.com I'll help test. :)
- aviv 9y ago
  Bonus points for using AWS AI services to power this over AWS Lambda.
  - nishs 9y ago
    Yes—and in the process—give Amazon more of your money.
- vageli 9y ago
  Paribus.co does exactly this
  - ryanianian 9y ago
    Kinda cool - it does the first part based on what I see. It lets you know that they dropped the ball on delivery, but it's still on you to contact customer-service. Probably not a bad thing but I wish it went just a bit further - perhaps opening the chat for me and pre-populating a chat on the clipbooard or something....
    - vuln 9y ago
      I agree. It doesn't solve the last mile. The 'call to action' is just another email or notification. You still relinquish your inbox. They seem very transparent so I'm not trying to mock. But access to my entire inbox versus just my Amazon? I'll take the later.
    - vageli 9y ago
      What do you mean "it's still on you to contact customer service"? Paribus contacts customer service to Amazon on your behalf for missed packages. Literally they open a ticket with amazon and complain.[0] [0]: https://paribus.co/support/topics/purchases-and-claims/274 https://paribus.co/support/topics/purchases-and-claims/274
stronglikedan 9y ago
> you have to pro-actively reach out to them It's been a long while since they missed a prime delivery date for me, but the couple of times they did, they credited my account automatically without my involvement (other than reading their email notification). Maybe I just got lucky?
- Fins 9y ago
  Before I just dropped Amazon altogether, something like 75% of my Prime orders were late. At some point it becomes tedious to go to them and ask for some compensation. And they only ever offered me extensions of Prime (and lied about it, too, but that's another story). And I don't even live in some remote area...
  - toomuchtodo 9y ago
    I dropped Amazon because of their business practices, but it did not help that I live 30 miles from a fulfillment center and my prime orders we’re consistently late. Walmart is a 5 minute drive, and quiet at night.
    - Fins 9y ago
      Their business and labor practices didn't help either. Of course it didn't help matters that they had flat out lied to me for a week.

vuln 9y ago

I think I found a weekend project. Code an Amazon late delivery chat bot. Doesn't seem too hard. Login and grab orders that are shipped. Compare delivery date (x). See if it changes or matches the estimate at time of order(y). If I package is deemed late create a message containing x and y and order number. Open chat support paste message. Might have to throw some additional canned responses but it seems pretty easy.

ryanianian 9y ago
I would happily run that.
aantix 9y ago
Email me when it's ready. jim.jones1@gmail.com I'll help test. :)
aviv 9y ago
Bonus points for using AWS AI services to power this over AWS Lambda.
- nishs 9y ago
  Yes—and in the process—give Amazon more of your money.
vageli 9y ago
Paribus.co does exactly this
- ryanianian 9y ago
  Kinda cool - it does the first part based on what I see. It lets you know that they dropped the ball on delivery, but it's still on you to contact customer-service. Probably not a bad thing but I wish it went just a bit further - perhaps opening the chat for me and pre-populating a chat on the clipbooard or something....
  - vuln 9y ago
    I agree. It doesn't solve the last mile. The 'call to action' is just another email or notification. You still relinquish your inbox. They seem very transparent so I'm not trying to mock. But access to my entire inbox versus just my Amazon? I'll take the later.
  - vageli 9y ago
    What do you mean "it's still on you to contact customer service"? Paribus contacts customer service to Amazon on your behalf for missed packages. Literally they open a ticket with amazon and complain.[0] [0]: https://paribus.co/support/topics/purchases-and-claims/274 https://paribus.co/support/topics/purchases-and-claims/274

stronglikedan 9y ago

> you have to pro-actively reach out to them It's been a long while since they missed a prime delivery date for me, but the couple of times they did, they credited my account automatically without my involvement (other than reading their email notification). Maybe I just got lucky?

Fins 9y ago
Before I just dropped Amazon altogether, something like 75% of my Prime orders were late. At some point it becomes tedious to go to them and ask for some compensation. And they only ever offered me extensions of Prime (and lied about it, too, but that's another story). And I don't even live in some remote area...
- toomuchtodo 9y ago
  I dropped Amazon because of their business practices, but it did not help that I live 30 miles from a fulfillment center and my prime orders we’re consistently late. Walmart is a 5 minute drive, and quiet at night.
  - Fins 9y ago
    Their business and labor practices didn't help either. Of course it didn't help matters that they had flat out lied to me for a week.