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It's interesting reading the comments in this thread as they seem to be very much from a US standpoint. Here in the UK it's rare for Amazon packages to be sent

It's interesting reading the comments in this thread as they seem to be very much from a US standpoint. Here in the UK it's rare for Amazon packages to be sent by anything other than Amazon Logistics. There are issues with misdelivery or leaving things in plain view, but the same is true of their competitors such as Yodel. The difference with Amazon is that even if they've taken a photo of a safe place as 'proof' of delivery for an item they don't argue if you report it as undelivered. Prime gives you free next day delivery, including outside of business hours and weekends, and sometimes free same day depending on their logistics. Overall, buying from Amazon and having them deliver it is a better than average experience.

euyyn 9y ago
Completely different management, probably. My experience with Amazon Logistics in the US is horrible too, worse of the carriers by a big margin.
beckler 9y ago
Logistics in the UK are quite different than in the US. In fact, I always thought the UK was a bit more innovative when it came to shipping. For example, shipping lockers are still quite new in the US. In fact, I think Amazon owns the only lockers I've ever seen in person. As a side note, I will also apologize if you've ever used Yodel, since a small part of my development efforts went towards their early logistics systems.
makomk 9y ago
It's possible that part of the difference is that here in the UK, the competitors are often companies like Yodel that had already taken the same gig-economy, overworked subcontractors with unrealistic targets approach that Amazon have.
stordoff 9y ago
According to the Yodel driver who delivers to us, they are paid a rather small per-parcel fee and expected to make an almost unreasonable number of deliveries in a certain timeframe. They already have the same factors that are likely responsible for pushing the quality of Amazon's service down.

euyyn 9y ago

Completely different management, probably. My experience with Amazon Logistics in the US is horrible too, worse of the carriers by a big margin.

beckler 9y ago

Logistics in the UK are quite different than in the US. In fact, I always thought the UK was a bit more innovative when it came to shipping. For example, shipping lockers are still quite new in the US. In fact, I think Amazon owns the only lockers I've ever seen in person. As a side note, I will also apologize if you've ever used Yodel, since a small part of my development efforts went towards their early logistics systems.

makomk 9y ago

It's possible that part of the difference is that here in the UK, the competitors are often companies like Yodel that had already taken the same gig-economy, overworked subcontractors with unrealistic targets approach that Amazon have.

stordoff 9y ago

According to the Yodel driver who delivers to us, they are paid a rather small per-parcel fee and expected to make an almost unreasonable number of deliveries in a certain timeframe. They already have the same factors that are likely responsible for pushing the quality of Amazon's service down.