I got your point from the beginning, and your other comments have made it clearer on why customers could get upset with this percentage cut. The way I see it, a

I got your point from the beginning, and your other comments have made it clearer on why customers could get upset with this percentage cut. The way I see it, a lot of it is basic human psychology. That said, I wonder what YC is bringing to the table here, since this is marked as YC W18. Shouldn't there be some experienced people advising on pricing and such while a venture is being launched? From the OP's responses, it seems like YC wasn't involved. Or it's highly likely that I don't understand the significance of YC W18 here.