FTA: We simply do not believe our employees have an interest in coming in late, leaving early, and doing as little as possible for as much money as their union

FTA: We simply do not believe our employees have an interest in coming in late, leaving early, and doing as little as possible for as much money as their union can wheedle out of us. This one (and delegating in general) is really, really hard. It has taken me a lot of practice to learn to trust people to turn up with what they should have. Constantly checking up on people is a good way to stop them feeling like their work is their own. You do, along the way, get burned a few times - but when stuff is late or wrong I have had good results from doing the 5 why thing. If you don't get what you need, keep asking why until you get to the root cause. Quite often it's me (adding extra work, or being unclear about priority). Much better to take a few minutes to get all the way to the real problem, rather than just saying nothing or going off the deep end. You find out what you need to fix (which might be the individual but probably isn't), the guys on your team get constructive feedback with clear understanding of what they need to do next time, and no one gets resentful.