Actually using these techniques is difficult and takes a lot of practice, even though most of us do it to some extent by accident. One of the keys is to use wh

Actually using these techniques is difficult and takes a lot of practice, even though most of us do it to some extent by accident. One of the keys is to use what Psychologists call "Miller's Law" to identify the dominant metaphor being used by the other party. Miller's Law says "In order to understand what another person is saying, you must assume that it is true, and try to imagine what it could be true of."