I work for a major ICT provider that sells about everything enterprise related, from servers to storage systems, laptops, scanners, etc. In terms of customer su

I work for a major ICT provider that sells about everything enterprise related, from servers to storage systems, laptops, scanners, etc. In terms of customer support the printers are the absolute worst: usually it's always a critically important since they're used to print the labels for factory outgoing and if they stop for one hour it's millions of euros lost. This means the ticket will be Priority 1 and everything needs to be solved within minutes or else people will freak out since there's a whole factory plant jammed with cars, tires, whatever, that can't leave the factory without the printed stamp.