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Sure, I agree with you. But the title appears to advise what developers should do. It doesn't even address "how to verify the letter", and certainly doesn't see

Sure, I agree with you. But the title appears to advise what developers should do. It doesn't even address "how to verify the letter", and certainly doesn't seem to suggest seeking legal help. In the worst language, this blog post is only addressing what Twilio, which is the standard procedure for a company to do anyway, and therefor the title is misleading and is inaccurate. Anytime we find ourselves in trouble with law enforcement, please seek legal help. Providing a template so one (individual or an organization) can talk to FBI and whatnot is wrong because that's encouraging people NOT to seek help. This is not some insurance appeal letter. Your lawyer should know what to do, not you. If the NLS is accompanied with a gag order, the gag order will never prevent the recipient to seek legal help.

zekevermillion 9y ago
There are very few lawyers who have any experience dealing with an NSL. Let's see, Marcia Hoffman, and... well, you could always try contacting Marcia Hoffman. This post may be just as helpful, if not moreso, to a lawyer than to a developer! But as a developer, I would think you would find some comfort using twilio in knowledge that they put a lot of thought into privacy. Like, maybe that is the real intent here, some pretty high-quality marketing -- not so much an instructional. And as a secondary thing, any organization that has a spine when it comes to user privacy wants some company. If the industry as a whole gets behind a standard approach, then no one is going to get singled out for unwanted special attention.
- JumpCrisscross 9y ago
  > There are very few lawyers who have any experience dealing with an NSL Any lawyer is better than no lawyer, particularly when it comes to convoluted legal domains such as those authorizing NSLs.
- yeukhon 9y ago
  Yes, and I think what you are providing is very helpful, and that was my point to Twilio: the author should provide more information on how to get help as an individual (or for any startup founders). This is a serious matter, download a template is really not helpful.

zekevermillion 9y ago

There are very few lawyers who have any experience dealing with an NSL. Let's see, Marcia Hoffman, and... well, you could always try contacting Marcia Hoffman. This post may be just as helpful, if not moreso, to a lawyer than to a developer! But as a developer, I would think you would find some comfort using twilio in knowledge that they put a lot of thought into privacy. Like, maybe that is the real intent here, some pretty high-quality marketing -- not so much an instructional. And as a secondary thing, any organization that has a spine when it comes to user privacy wants some company. If the industry as a whole gets behind a standard approach, then no one is going to get singled out for unwanted special attention.

JumpCrisscross 9y ago
> There are very few lawyers who have any experience dealing with an NSL Any lawyer is better than no lawyer, particularly when it comes to convoluted legal domains such as those authorizing NSLs.
yeukhon 9y ago
Yes, and I think what you are providing is very helpful, and that was my point to Twilio: the author should provide more information on how to get help as an individual (or for any startup founders). This is a serious matter, download a template is really not helpful.