I wish AWS would employ this type of thing in their support department. Currently, support tickets are worked by multiple agents but you don't get the "survey"

I wish AWS would employ this type of thing in their support department. Currently, support tickets are worked by multiple agents but you don't get the "survey" until the ticket closes. What do you do if one agent is great and the next agent is terrible? Using something like a HappyOrNot button on every interaction would give you a lot more information about individual agents and their interactions.