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Never seen this before. Maybe this is evil of me, but I think it'd be super interesting to strictly vote "very unhappy" on everything. What kinds of changes do
by TheAceOfHearts 9y ago
Never seen this before.
Maybe this is evil of me, but I think it'd be super interesting to strictly vote "very unhappy" on everything. What kinds of changes do you think businesses would implement if people were still buying stuff despite claiming to feel very unhappy?
- onion2k 9y agoThe interesting data is whether or not the business is getting better or worse over time, so any outliers in the data probably wouldn't change anything at all. If they're not outliers then a policy of voting "very unhappy" regardless is just adding to weight of other very unhappy voices.
- taneq 9y agoThe problem with this is that once every vote is "10 or bust" your signal saturates and becomes meaningless. What they really need to ask, if you're right about what they want to measure, is "Was your experience today better / same / worse than last time?" And then they need to stop pushing for you to click "better" every time, "same" should be the usual response unless they've actually improved notably.
- isostatic 9y agoMentioned in the article about the Swedish shop - more sale she in the afternoon than morning, so what was the am team doing wrong. Turns out morning shoppers were happy, evening weren't (due to queues), and the way to increase happiness and revenue was more staff in the evening, rather than pushier sales in the morning.