"It's not the tool that's causing your problems." I very much disagree. Tools generate different expectations. For example, an email can be responded in a few

"It's not the tool that's causing your problems." I very much disagree. Tools generate different expectations. For example, an email can be responded in a few days, an instant message not. If you company expects you to be reachable by instant message versus email, you have to react faster, and possibly have more trouble managing what you call their internet lives.