So on the one end, you have the manager who wrestles with Powerpoint, Project, Word, Kayak.com etc.and spends only 20% of her time working as a systems designer

So on the one end, you have the manager who wrestles with Powerpoint, Project, Word, Kayak.com etc.and spends only 20% of her time working as a systems designer, her real area of expertise. On the other, you have the manager who dictates his email to be typed up by a secretary, and who reads only printouts of incoming email. Where is the sweet spot, DIY where it makes sense, and delegating to others where that makes sense?