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Yev from Backblaze -> Ted - it sounds like you hit the 30-day retention period with the drive (if we don't see a hard drive and/or data for 30-days we remove ou
by atYevP 9y ago
Yev from Backblaze -> Ted - it sounds like you hit the 30-day retention period with the drive (if we don't see a hard drive and/or data for 30-days we remove our backup copy of it). Is it possible that hard drive was disconnected before failing? We'd normally send warning repeated warning emails when we see the drive not connected for an extended period of time.
- tedmiston 9y agoThe drive was connected regularly frequently specifically because of this particular issue with Backblaze which was a pain point for years. The software did not report any of my drives as missing and the other partitions on the same drive were not lost :/. IIRC it was a bug in the OS X client. Still, what good is a backup service that can't recover one's backed up files? The least support could have done is refunded my plan which is much less than the cost of the lost data but they didn't even do that. This combination is how you lost a customer. -Taylor
- atYevP 9y agoTed thanks for the additional information, I'll make sure it gets forwarded to the right folks.