Yev from Backblaze here -> Hello Tim! I'm very sorry to hear you had a bad experience with support. If you still have it and are able to respond w/ a ticket num

Yev from Backblaze here -> Hello Tim! I'm very sorry to hear you had a bad experience with support. If you still have it and are able to respond w/ a ticket number I'd love to take a look and get it to folks who can use it for training. Not suggesting you switch back off of CrashPlan (we like those folks and they do good work) but we've changed quite a bit since your last interaction with us and the issue you were experiencing sounds like it may have been one of the burrs we've able to knock off. Again, I'm sorry you had a poor experience with us, but glad you're using an online solution that's working well for you!