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Backblaze is so overrated; I really don't understand why so many high profile computing people have endorsed it. Last year they lost one of my drives — the who

Backblaze is so overrated; I really don't understand why so many high profile computing people have endorsed it. Last year they lost one of my drives — the whole backup of the entire drive 100+ GB and support just threw their hands up. Of course I only discovered that they lost it after the physical drive failed. Still looking for a better replacement. Arq didn't quite do it for me.

mgkimsal 9y ago
> I really don't understand why so many high profile computing people have endorsed it. https://www.backblaze.com/company/partners.html https://www.backblaze.com/company/partners.html
atYevP 9y ago
Yev from Backblaze -> Ted - it sounds like you hit the 30-day retention period with the drive (if we don't see a hard drive and/or data for 30-days we remove our backup copy of it). Is it possible that hard drive was disconnected before failing? We'd normally send warning repeated warning emails when we see the drive not connected for an extended period of time.
- tedmiston 9y ago
  The drive was connected regularly frequently specifically because of this particular issue with Backblaze which was a pain point for years. The software did not report any of my drives as missing and the other partitions on the same drive were not lost :/. IIRC it was a bug in the OS X client. Still, what good is a backup service that can't recover one's backed up files? The least support could have done is refunded my plan which is much less than the cost of the lost data but they didn't even do that. This combination is how you lost a customer. -Taylor
  - atYevP 9y ago
    Ted thanks for the additional information, I'll make sure it gets forwarded to the right folks.
drukenemo 9y ago
I use Arq with no problems. Any specific issues you could list?
- tedmiston 9y ago
  Yes, from my other comment: > I gave Arq a go but usability wise it has some catching up to do. It's hard to find an arbitrary file that's been deleted to restore unless you know exactly where it lived on disk. The search didn't work too well for me. https://news.ycombinator.com/item?id=16303122 https://news.ycombinator.com/item?id=16303122 Having to do a few restores like that was pretty painful with the Arq UI. I ended up giving up on it and finding the data another way.

mgkimsal 9y ago

> I really don't understand why so many high profile computing people have endorsed it. https://www.backblaze.com/company/partners.html https://www.backblaze.com/company/partners.html

atYevP 9y ago

Yev from Backblaze -> Ted - it sounds like you hit the 30-day retention period with the drive (if we don't see a hard drive and/or data for 30-days we remove our backup copy of it). Is it possible that hard drive was disconnected before failing? We'd normally send warning repeated warning emails when we see the drive not connected for an extended period of time.

tedmiston 9y ago
The drive was connected regularly frequently specifically because of this particular issue with Backblaze which was a pain point for years. The software did not report any of my drives as missing and the other partitions on the same drive were not lost :/. IIRC it was a bug in the OS X client. Still, what good is a backup service that can't recover one's backed up files? The least support could have done is refunded my plan which is much less than the cost of the lost data but they didn't even do that. This combination is how you lost a customer. -Taylor
- atYevP 9y ago
  Ted thanks for the additional information, I'll make sure it gets forwarded to the right folks.

drukenemo 9y ago

I use Arq with no problems. Any specific issues you could list?

tedmiston 9y ago
Yes, from my other comment: > I gave Arq a go but usability wise it has some catching up to do. It's hard to find an arbitrary file that's been deleted to restore unless you know exactly where it lived on disk. The search didn't work too well for me. https://news.ycombinator.com/item?id=16303122 https://news.ycombinator.com/item?id=16303122 Having to do a few restores like that was pretty painful with the Arq UI. I ended up giving up on it and finding the data another way.