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Backblaze is one of the few companies where I pay for a service and am 100% satisfied. I've never had an issue with the service and when I've had questions they

by pgrote 9y ago

Backblaze is one of the few companies where I pay for a service and am 100% satisfied. I've never had an issue with the service and when I've had questions they are prompt and informative. I use them for personal and business backups. They are more than happy to share what they build and we've used their storage pods plans to build 2 for work.

Nk26 9y ago
I never really thought about this until just now but your 100% right. I use both B2 and their consumer service and never had any issues.
- atYevP 9y ago
  Yev from Backblaze -> Great to hear that from both of you! :)
  - icelancer 9y ago
    In general it's a bad look to respond to the good reports but not the bad ones.
    - atYevP 9y ago
      Happy to chat about all of them - these were the only ones I saw when I check here last night if you look at the times!
gogopuppygogo 9y ago
I felt that way until I needed to complete a restore of a backup that was roughly 500GB in size. It took around two weeks to restore on their servers for me to download as a zip. I posted on here about it at the time and the CTO reached out to let me know the server the restored started on was very old and they were going to decommission it afterward. I hope they did. I hope others don't wait that long. I also really wish they would let customers buy a hard drive with multiple backups on it instead of one hard drive per backup. It would be great to purchase one drive every year with all the backups on it and not have to worry about downloading backups for retention.
- scarface74 9y ago
  Wouldn't just asking them to send a hard drive of your backup have been faster? You could have either kept the hard drive or returned it and got your money back.
  - icebraining 9y ago
    Since the server (and not the Internet connection) was the bottleneck, it wouldn't have helped, as they would still have to read the files to copy them to the new drive.
    - brianwski 9y ago
      Disclaimer: I work at Backblaze > Since the server (and not the Internet connection) was the bottleneck, it wouldn't have helped As Yev mentioned above, we MASSIVELY sped up restores fairly recently (August 2017). We understood waiting for restores for a few days was an inconvenience for customers and I'm personally very proud of the results. Would LOVE for you to try it again, but I fully understand if you don't want to. Here is the blog post about the faster restores (and faster backups): https://www.backblaze.com/blog/cloud-backup-5-0-rapid-access/ https://www.backblaze.com/blog/cloud-backup-5-0-rapid-access...
- atYevP 9y ago
  Yev from Backblaze here -> sorry to hear about the long restore process. We definitely take restores seriously and our latest release 5.0 (https://www.backblaze.com/blog/cloud-backup-5-0-rapid-access/ https://www.backblaze.com/blog/cloud-backup-5-0-rapid-access...) addressed a lot of bottlenecks that could affect some customers. You can now also restore-by-mail and send us that hard drive back for a refund, so should you try us again in the future, you'll have more options!

by pgrote 9y ago

Nk26 9y ago

I never really thought about this until just now but your 100% right. I use both B2 and their consumer service and never had any issues.

atYevP 9y ago
Yev from Backblaze -> Great to hear that from both of you! :)
- icelancer 9y ago
  In general it's a bad look to respond to the good reports but not the bad ones.
  - atYevP 9y ago
    Happy to chat about all of them - these were the only ones I saw when I check here last night if you look at the times!

gogopuppygogo 9y ago

I felt that way until I needed to complete a restore of a backup that was roughly 500GB in size. It took around two weeks to restore on their servers for me to download as a zip. I posted on here about it at the time and the CTO reached out to let me know the server the restored started on was very old and they were going to decommission it afterward. I hope they did. I hope others don't wait that long. I also really wish they would let customers buy a hard drive with multiple backups on it instead of one hard drive per backup. It would be great to purchase one drive every year with all the backups on it and not have to worry about downloading backups for retention.

scarface74 9y ago
Wouldn't just asking them to send a hard drive of your backup have been faster? You could have either kept the hard drive or returned it and got your money back.
- icebraining 9y ago
  Since the server (and not the Internet connection) was the bottleneck, it wouldn't have helped, as they would still have to read the files to copy them to the new drive.
  - brianwski 9y ago
    Disclaimer: I work at Backblaze > Since the server (and not the Internet connection) was the bottleneck, it wouldn't have helped As Yev mentioned above, we MASSIVELY sped up restores fairly recently (August 2017). We understood waiting for restores for a few days was an inconvenience for customers and I'm personally very proud of the results. Would LOVE for you to try it again, but I fully understand if you don't want to. Here is the blog post about the faster restores (and faster backups): https://www.backblaze.com/blog/cloud-backup-5-0-rapid-access/ https://www.backblaze.com/blog/cloud-backup-5-0-rapid-access...
atYevP 9y ago
Yev from Backblaze here -> sorry to hear about the long restore process. We definitely take restores seriously and our latest release 5.0 (https://www.backblaze.com/blog/cloud-backup-5-0-rapid-access/ https://www.backblaze.com/blog/cloud-backup-5-0-rapid-access...) addressed a lot of bottlenecks that could affect some customers. You can now also restore-by-mail and send us that hard drive back for a refund, so should you try us again in the future, you'll have more options!