> They shouldn't be held to a feature because some salesperson promised it to a customer. This is taking the most extreme end of the spectrum as a baseline, an

> They shouldn't be held to a feature because some salesperson promised it to a customer. This is taking the most extreme end of the spectrum as a baseline, and suggesting the polar opposite (sales & marketing get no leeway) as a response. There are benefits in the middle of these two extremes, where you can have sales & marketing discussing potential features and also have a well defined strategy from PMs.