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Don Norman (The Design of Everyday Things) discussed this at the Business of Software Confence almost a decade ago: https://vimeo.com/96714148 https://vimeo.com
by noblethrasher 9y ago
Don Norman (The Design of Everyday Things) discussed this at the Business of Software Confence almost a decade ago: https://vimeo.com/96714148 https://vimeo.com/96714148
He specifically talks about the case of benevolently deceptive progress bars vis-à-vis tax software @ 52:30.
Basically, UI/UX is theater, and just as Puck observed in A Midsummer Night’s Dream, humans come to theater because they want to be fooled.
So, good UX is the magician that is upfront about the fact that everything is a trick, but evil UX is the charlatan that hides the fact that a trick is being done in the first place (credit to Jaron Lanier).