> Attempts to help a user too much may interfere with the user’s ability to form a good mental model of the problem. I think this is a problem with much of the

> Attempts to help a user too much may interfere with the user’s ability to form a good mental model of the problem. I think this is a problem with much of the software I dislike. I have no idea what it is trying to do and why because the software tries to conceal information from me.