I'm in the UK. My experiences have been vastly different than your own - the CRA helps, certainly - but I've found retailers don't really abide the law as much

I'm in the UK. My experiences have been vastly different than your own - the CRA helps, certainly - but I've found retailers don't really abide the law as much as like to be forced kicking and screaming into adhering to it. Even retailers who boast having their reputation for support at the core of their business. I've had hellish experiences getting John Lewis to deal with failed electronics, even a DOA laptop. You have the right to take a retailer to court of course, but most know you won't bother with the hassle and give up. Again, only my experience. One I've never had with Amazon.