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Most places in the UK do as well (it's mandatory online), but Amazon tend to deal with returns outside that initial period much better. I recently had a pair of
by stordoff 9y ago
Most places in the UK do as well (it's mandatory online), but Amazon tend to deal with returns outside that initial period much better. I recently had a pair of headphones break after 17 months use - still in warranty but I wanted to avoid the manufacturer if possible due to the 2 week turnaround time and the fact that Amazon listed them as "Used - Like New" (Warehouse Deals). In similar situations, other retailers have either been extremely awkward about the exchange or insisted that the manufacturer do the repair. With this one, one email to Amazon and less than twelve hours later I had a returns label and a refund on the way.
It's still worth shopping around - occasionally Amazon can be far more expensive than the alternatives - but if the price is close, _knowing_ that Amazon will sort an issue even if it doesn't show up for a year plus without even questioning is useful to know.
- headmelted 9y agoI'm in the UK. My experiences have been vastly different than your own - the CRA helps, certainly - but I've found retailers don't really abide the law as much as like to be forced kicking and screaming into adhering to it. Even retailers who boast having their reputation for support at the core of their business. I've had hellish experiences getting John Lewis to deal with failed electronics, even a DOA laptop. You have the right to take a retailer to court of course, but most know you won't bother with the hassle and give up. Again, only my experience. One I've never had with Amazon.