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It's the carriers (USPS, FedEx, UPS etc.) who leave your purchases on the street, not Amazon. Amazon can't micromanage their shipping partners to alter the way

It's the carriers (USPS, FedEx, UPS etc.) who leave your purchases on the street, not Amazon. Amazon can't micromanage their shipping partners to alter the way they do deliveries. You don't have argue with Amazon. You press the "where's my stuff" button and send a message. They'll ship a replacement right away. If you live in a sketchy area, don't order things. Similarly, I live in a cottage behind a big house. I can't hear or see delivery trucks, so I avoid any orders that require a signature.

tacomonstrous 9y ago
>It's the carriers (USPS, FedEx, UPS etc.) who leave your purchases on the street, not Amazon. Amazon can't micromanage their shipping partners to alter the way they do deliveries. Amazon has been using their own delivery service here for quite a few of my orders, and they don't always know what they are doing. I would wager this is why the parent was facing problems. I've actually had to contact Amazon about this several times after we moved to this location. To the extent where I was seriously annoyed that I couldn't find a customer service option right on the order page and instead had to click separately through their customer service flow, only to find that the agent has no idea what order I'm concerned about, and that I have to go through the whole rigmarole of telling them my name (if you have an uncommon name like mine, this quickly becomes a chore), address, order, etc. To Amazon's credit, they've always made it right with me, but I shouldn't have to contact them every week about this issue. That's at least partly the reason I canceled our membership.
- ben1040 9y ago
  Yep. The majority of our purchases at my house are now delivered via Amazon Flex, which is the name for their services that contracts ordinary people to deliver using their personal vehicles. The degree of professionalism here is lacking, compared to USPS or UPS. In one particular instance I spent 20 minutes looking for a package, checking with neighbors, etc. The Amazon app said "delivered to mailroom" but I live in a single family home. Turned out the driver just chucked the package out their window while driving by, and left the package in a pile of leaves along the street.
stordoff 9y ago
Amazon's own couriers are the worst of the bunch for me (in the UK). They leave stuff pretty much anywhere, even if you're in, up to and including inside a general waste bin (which is great fun when you have pets to clean out and don't immediately notice the Amazon card...) and show up at pretty much any time (after 10pm on more than one occasion).
- jeffwass 9y ago
  I mentioned this a couple months ago, but here in London an Amazon courier left our item in the bin (ie, garbage can) in front of our house! Not even a friendly note thru the mail slot to say “we put your package in the bin”. Luckily my wife happened to find it.

tacomonstrous 9y ago

>It's the carriers (USPS, FedEx, UPS etc.) who leave your purchases on the street, not Amazon. Amazon can't micromanage their shipping partners to alter the way they do deliveries. Amazon has been using their own delivery service here for quite a few of my orders, and they don't always know what they are doing. I would wager this is why the parent was facing problems. I've actually had to contact Amazon about this several times after we moved to this location. To the extent where I was seriously annoyed that I couldn't find a customer service option right on the order page and instead had to click separately through their customer service flow, only to find that the agent has no idea what order I'm concerned about, and that I have to go through the whole rigmarole of telling them my name (if you have an uncommon name like mine, this quickly becomes a chore), address, order, etc. To Amazon's credit, they've always made it right with me, but I shouldn't have to contact them every week about this issue. That's at least partly the reason I canceled our membership.

ben1040 9y ago
Yep. The majority of our purchases at my house are now delivered via Amazon Flex, which is the name for their services that contracts ordinary people to deliver using their personal vehicles. The degree of professionalism here is lacking, compared to USPS or UPS. In one particular instance I spent 20 minutes looking for a package, checking with neighbors, etc. The Amazon app said "delivered to mailroom" but I live in a single family home. Turned out the driver just chucked the package out their window while driving by, and left the package in a pile of leaves along the street.

stordoff 9y ago

Amazon's own couriers are the worst of the bunch for me (in the UK). They leave stuff pretty much anywhere, even if you're in, up to and including inside a general waste bin (which is great fun when you have pets to clean out and don't immediately notice the Amazon card...) and show up at pretty much any time (after 10pm on more than one occasion).

jeffwass 9y ago
I mentioned this a couple months ago, but here in London an Amazon courier left our item in the bin (ie, garbage can) in front of our house! Not even a friendly note thru the mail slot to say “we put your package in the bin”. Luckily my wife happened to find it.