4 ms·

Information asymmetry is a key concern that you have hit upon. Will a manager release truthful aggregate information, such as averages and standard deviations

• krapp 9y ago
  >Will a manager release truthful aggregate information, such as averages and standard deviations so that individuals can see for themselves how they stack up against the group? At the FC where I work, managers printed metrics out from spreadsheets and posted them daily (ish) to encourage competition and productivity but there was no real way to verify numbers weren't being fudged, or that favoritism wasn't being shown. Workers often won't know their error rate or accurate stow rate until they generate enough errors to trigger a warning, because only managers are allowed to see a worker's metrics. Amazon's policy is that an employee who follows procedure will never generate errors, and therefore, giving employees access to their own metrics is unnecessary - good employees won't need them, bad employees will either become good, or be fired. It's only recently that they've been able to see their stow rates as reflected by Amazon's own system, rather than a vague and inaccurate estimate. >Or will a manager selectively hoard and release specific pieces of information to create fear, uncertainty, and doubt in the minds of the workers in an attempt to squeeze out more productivity? Yes.