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Are you, or any of the other recent yc sites I've seen lately, finding Olark to be useful? Do you find that users are indeed using it to seek assistance?
by kyro 16y ago
Are you, or any of the other recent yc sites I've seen lately, finding Olark to be useful? Do you find that users are indeed using it to seek assistance?
- daniel_levine 16y agoThe consensus is that we all find it really useful. We don't see a lot of volume via chat but almost all of the conversations started in olark are meaningful. Our customers get a personal touch and we get live feedback. I would definitely recommend it.
- rgrieselhuber 16y agoOlark is amazing. Because I have customers all over the world, but only an English site, it lets me interact with people who don't fully understand what they are reading. It really helps with my Japanese customers because we can communicate in their language and I can guide them through the registration process. In the 4 days since launching, I've had dozens of people interact with me on it.