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Does anyone here use Adyen? We use Stripe but are starting to consider options that may increase conversions.

toptal 9y ago
Adyen will be better if you have more consumer cards vs. business cards being charged. Nearly 100% chance of this, otherwise Stripe may win.
- toomuchtodo 9y ago
  Is there middleware that can route transactions based on criteria to various payment processors?
  - toptal 9y ago
    There definitely is not. Good idea though, however the margins would be razor thin. Possibly too thin.
    - foota 9y ago
      Seems like it would be best in this case to offer a fixed rate?
    - dangrossman 9y ago
      Google "payment routing". There definitely is middleware you can buy to route payments to different processors. I've built my own for my business on top of Spreedly. I'm not sure what you think the issue would be with margins; the routing service doesn't have any direct costs other than servers.
  - jaredtking 9y ago
    My company, Invoiced, supports routing payments across different processors/merchant accounts. There are many interesting use cases for it within the billing space beyond just cutting transaction costs. One common use case we see is trust accounting for lawyers. The gist of it is that trust and operating funds are stored in separate bank accounts, depending on the context of the bill. It’s a legal requirement that can result in disbarment if not followed properly. Another scenario we run into is with insurance billing where policy payments need to go to different bank accounts or even be handled by a different processor, depending on the policy. I know of other software systems that can do payment routing as well.
  - ddsaso 9y ago
    I work at Spreedly and this is essentially what we do. Store credit cards with us (we're PCI Level 1 Compliant) then decide which payment processor you want to send cards to for transactions. We don't provide automatic routing so you'd need to decide which processor to use on your end but you could easily charge the same card against two different payment gateways if you wanted to.
    - huangbong 9y ago
      Did you guys recently just change your pricing structure? I remember it was per card a while ago and thought it was too expensive. But not it doesn’t look that bad!
      - ddsaso 9y ago
        Yes we changed it a few days ago.
- ldrndll 9y ago
  Can you explain why this is?
  - toptal 9y ago
    They built an incredible amount of infrastructure to support it, better than anyone due to the fact they were all ex payment execs. Business cards are nuanced and they didn't focus on it, though they're about 1:1 with Stripe.
  - dangrossman 9y ago
    Adyen is an "interchange-plus" payment processor, which means they pass on the interchange fee charged to them by the payment processing networks, plus a fixed markup. Stripe is a flat-rate payment processor: 2.9% + $0.30 on everything. Interchange fees range from 0.05% to 3.2%, more or less. Most consumer cards are going to be significantly cheaper than 2.9% to process. Many people use "check cards" from their bank which are in that 0.05% category, for example. American Express and the top tier Visa and MasterCard rewards/business cards are the ones where interchange can exceed 2.9%. There are many "interchange-plus" merchant account providers now. I get better rates than Adyen is advertising on their website right now.
    - edwinwee 9y ago
      Stripe supports interchange plus when a business would prefer that solution. For the majority of businesses that we work with, they prefer the simplicity of the rates published on our site.
      - Rapzid 9y ago
        What are the added complexities involved with your interchange plus model? I'm curious as to why companies would prefer to pay more; what am I missing?
        ascorbic 9y ago
        Why would they be paying more? As GP states, the fees can be quite a bit lower, but they vary by card type.
roordan 9y ago
Generally, Adyen is cheaper than Stripe but Stripe is easier to integrate. When considering moving from Stripe to Adyen, It comes down to a equation of dev cost/resources to integrate to Adyen compared to the amount of reduced fees/increase auth rates. The more volume you process, the more a switch makes sense. and this difference of mentality is reflected by the fact Adyen has minimum monthly invoices when Stripe does not.
ripberge 9y ago
Longtime Stripe user and did about a year long stint with Adyen. Stripe beats Adyen on ease of integration, ease of using the back office, chargebacks, etc hands down. Adyen had a better story for omni-channel commerce with card present, but they made us integrate with COM. COM! Apparently they have card present readers coming out that allow you to send some JSON. In the end after hundreds of hours invested in it, we ditched Adyen. We did have it running in production, BTW. Their pricing was not any cheaper than we got from stripe with interchange plus.
akie 9y ago
I implemented it for a company I was consulting for. I liked it. Their integration was not as terrible as many here make it seem. What I liked is that it allowed us to offer every payment option under the sun, including "native" options for the European market my customer is operating in (i.e. "iDEAL" for the Netherlands, "Sofort-Überweisung" for Germany, etc).

Adyen will be better if you have more consumer cards vs. business cards being charged. Nearly 100% chance of this, otherwise Stripe may win.

toomuchtodo 9y ago
Is there middleware that can route transactions based on criteria to various payment processors?
- toptal 9y ago
  There definitely is not. Good idea though, however the margins would be razor thin. Possibly too thin.
  - foota 9y ago
    Seems like it would be best in this case to offer a fixed rate?
  - dangrossman 9y ago
    Google "payment routing". There definitely is middleware you can buy to route payments to different processors. I've built my own for my business on top of Spreedly. I'm not sure what you think the issue would be with margins; the routing service doesn't have any direct costs other than servers.
- jaredtking 9y ago
  My company, Invoiced, supports routing payments across different processors/merchant accounts. There are many interesting use cases for it within the billing space beyond just cutting transaction costs. One common use case we see is trust accounting for lawyers. The gist of it is that trust and operating funds are stored in separate bank accounts, depending on the context of the bill. It’s a legal requirement that can result in disbarment if not followed properly. Another scenario we run into is with insurance billing where policy payments need to go to different bank accounts or even be handled by a different processor, depending on the policy. I know of other software systems that can do payment routing as well.
- ddsaso 9y ago
  I work at Spreedly and this is essentially what we do. Store credit cards with us (we're PCI Level 1 Compliant) then decide which payment processor you want to send cards to for transactions. We don't provide automatic routing so you'd need to decide which processor to use on your end but you could easily charge the same card against two different payment gateways if you wanted to.
  - huangbong 9y ago
    Did you guys recently just change your pricing structure? I remember it was per card a while ago and thought it was too expensive. But not it doesn’t look that bad!
    - ddsaso 9y ago
      Yes we changed it a few days ago.
ldrndll 9y ago
Can you explain why this is?
- toptal 9y ago
  They built an incredible amount of infrastructure to support it, better than anyone due to the fact they were all ex payment execs. Business cards are nuanced and they didn't focus on it, though they're about 1:1 with Stripe.
- dangrossman 9y ago
  Adyen is an "interchange-plus" payment processor, which means they pass on the interchange fee charged to them by the payment processing networks, plus a fixed markup. Stripe is a flat-rate payment processor: 2.9% + $0.30 on everything. Interchange fees range from 0.05% to 3.2%, more or less. Most consumer cards are going to be significantly cheaper than 2.9% to process. Many people use "check cards" from their bank which are in that 0.05% category, for example. American Express and the top tier Visa and MasterCard rewards/business cards are the ones where interchange can exceed 2.9%. There are many "interchange-plus" merchant account providers now. I get better rates than Adyen is advertising on their website right now.
  - edwinwee 9y ago
    Stripe supports interchange plus when a business would prefer that solution. For the majority of businesses that we work with, they prefer the simplicity of the rates published on our site.
    - Rapzid 9y ago
      What are the added complexities involved with your interchange plus model? I'm curious as to why companies would prefer to pay more; what am I missing?
      - ascorbic 9y ago
        Why would they be paying more? As GP states, the fees can be quite a bit lower, but they vary by card type.

roordan 9y ago

Generally, Adyen is cheaper than Stripe but Stripe is easier to integrate. When considering moving from Stripe to Adyen, It comes down to a equation of dev cost/resources to integrate to Adyen compared to the amount of reduced fees/increase auth rates. The more volume you process, the more a switch makes sense. and this difference of mentality is reflected by the fact Adyen has minimum monthly invoices when Stripe does not.

ripberge 9y ago

Longtime Stripe user and did about a year long stint with Adyen. Stripe beats Adyen on ease of integration, ease of using the back office, chargebacks, etc hands down. Adyen had a better story for omni-channel commerce with card present, but they made us integrate with COM. COM! Apparently they have card present readers coming out that allow you to send some JSON. In the end after hundreds of hours invested in it, we ditched Adyen. We did have it running in production, BTW. Their pricing was not any cheaper than we got from stripe with interchange plus.

akie 9y ago

I implemented it for a company I was consulting for. I liked it. Their integration was not as terrible as many here make it seem. What I liked is that it allowed us to offer every payment option under the sun, including "native" options for the European market my customer is operating in (i.e. "iDEAL" for the Netherlands, "Sofort-Überweisung" for Germany, etc).