Yeah, that's the perspective of the client. The perspective of the service provider is that it's a marketing feature to sell. The trade off being that the serv

Yeah, that's the perspective of the client. The perspective of the service provider is that it's a marketing feature to sell. The trade off being that the service starts to be "risk managed" more and more. I personally haven't seen better services due to SLAs, but I do know I'm not the center of the universe.