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You wrote: you know Allstate isn't going to be looking for social media information that HELPS your claim. But from the article: As for use cases for social
by itp 9y ago
You wrote:
you know Allstate isn't going to be looking for social media information that HELPS your claim.
But from the article:
As for use cases for social media during the insurance claims process, Carpe Data cited two examples. The first one was where a customer was paralyzed. A social media search helped confirm the information more quickly through pictures of the customer in a wheelchair, which ultimately led to the claim being settled and paid out faster.
It's presumably in Allstate's interest to identify fraud, but also to process claims as efficiently as possible, no?
- CPLX 9y ago> The first one was where a customer was paralyzed. A social media search helped confirm the information more quickly through pictures of the customer in a wheelchair This seems highly dubious. Are they really using information like this to decide to pay a claim? It's pretty easy to put someone into a wheelchair and take a video of it. The flip side of that is that it's pretty challenging to take video of a paralyzed person playing basketball. It seems clear that the use of this is going to be biased in one direction.
- cortesoft 9y agoMy point was a critique of the idea that ‘extra information always makes you more informed’, not specifically about this case. That being said, I would still be skeptical of the claim that they will always use this information in a balanced manner.
- FireBeyond 9y agoI'm sure it's absolutely no accident that Carpe Data tried to present a (hypothetical?) example that touts the "positive" value of its service.