This isn't just a $5 issue. My friend had a driver start a ride without her in the car, and then kept it going as they drove multiple hours to the tune of $650.

This isn't just a $5 issue. My friend had a driver start a ride without her in the car, and then kept it going as they drove multiple hours to the tune of $650. The whole time we were trying to stop it but there was no option. Months of tweeting and emailing and calling later, they weren't budging. It wasn't until I started a Reddit thread asking why Lyft allows drivers to scam riders that they finally relented and refunded the money. Customer service!