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"Emergency Maintenance" seems to be a pretty broad get out of jail free card to me. I trust the Zencoder guys aren't going to try and weasel out of their commi
by colonelxc 16y ago
"Emergency Maintenance" seems to be a pretty broad get out of jail free card to me. I trust the Zencoder guys aren't going to try and weasel out of their commitments (and this SLA is probably better than most), but if you're having downtime for almost any reason, wont you be doing "Emergency Maintenance" to bring the site back up?
- jon_dahl 16y agoFair point. We'll reconsider the wording of that one. The expected use case is something like a critical security patch - we might have to bring a service down for a security update - but that is pretty broad.