It's a bit like an overloaded dev department. They can't meet their obligations, so which JIRA ticket are you working on? Which customer is 'shouting' the loude

It's a bit like an overloaded dev department. They can't meet their obligations, so which JIRA ticket are you working on? Which customer is 'shouting' the loudest? Since most HNers will see through the whole - popular HN rant -> resolved and see it a cynical they should perhaps not also solve the issue but make a statement about how they plan to solve other people who have been waiting this long. Otherwise the message is clear: If you aren't happy, shame us publicly, then you are #1 in the caller queue.