I almost assumed there must be such people employed but then concluded there cannot be because of the problems mentioned in the article. I'm happy to hear this

I almost assumed there must be such people employed but then concluded there cannot be because of the problems mentioned in the article. I'm happy to hear this is how it has been planned and very unhappy to hear that the theory is apparently not working in practice, maybe because of sheer incompetence from (at least) DWP's part.